Studio Manager for Fitness Business
3 weeks ago
We are seeking an experienced Sales and Marketing Director to lead our yoga studio in Santa Rosa. This role is responsible for driving sales, developing marketing strategies, and ensuring exceptional customer experiences.
Duties and Responsibilities- Sales & Marketing
- Manage and grow all revenue streams, including memberships, private training, retail, and teacher training.
- Create and execute ongoing marketing and social media plans to acquire new members, retain existing ones, and promote brand awareness.
- Partner with Company Owners to ensure the health and profitability of the studio.
- Customer Service & Member Retention
- Assist students in choosing classes that fit their goals and provide excellent customer service at the front desk.
- Greet all members, guests, and team members with a high level of customer service.
- Handle billing matters, member freezes, and resolve customer service issues promptly.
- Operations
- Oversee studio cleanliness, manage maintenance of equipment, and maintain accurate data in all systems.
- Manage the studio budget, spending, and reporting.
- Participate in studio, regional, and company-wide meetings and trainings as needed.
- Management & Leadership
- Recruit, hire, onboard, supervise, coach, and mentor all studio staff.
- Train and develop front desk staff in sales strategy and promote teamwork and cooperation among coworkers.
Qualifications:
- Education and/or Experience
- 2+ years of retail/service/tech sales management or fitness sales management experience.
- Experience managing and coaching people successfully.
- Proven experience in generating and following up on leads.
- Technical Skills and Abilities
- Fluent in English, strong communication and interpersonal skills.
- Strong customer service skills, ability to recognize areas of improvement, and make changes using good judgment.
- Proficient in data management, able to prioritize and meet deadlines.
Estimated Salary: $60,000 - $80,000 per year.
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