Customer Service Representative

3 weeks ago


Auburn, New York, United States New Hope Mills Manufacturing, Inc. Full time
Customer Service Role at New Hope Mills Manufacturing, Inc.

**Key Responsibilities:**

• Improve customer satisfaction and loyalty through exceptional service

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Maintain accurate records of customer interactions and service actions

• Analyze customer feedback and statistics to identify trends and areas for improvement

• Develop and implement strategies to increase customer engagement and retention

• Collaborate with internal teams to ensure seamless customer service experience

**Requirements:**

• Proven experience in customer service management or a related field

• Strong knowledge of customer service principles and practices

• Excellent communication and problem-solving skills

• Ability to work independently and as part of a team

• Strong analytical and problem-solving skills

**What We Offer:**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

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