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Overnight Guest Services Auditor

2 months ago

Columbus, Ohio, United States Embassy Suites Columbus, OH Full time
Job Overview

The Night Auditor plays a crucial role in ensuring guest satisfaction and operational efficiency during overnight hours. This position is essential for maintaining the quality of service at Embassy Suites Columbus, OH.

Key Responsibilities
  • Availability: Must be prepared to work overnight shifts, specifically on Tuesdays and Wednesdays.
  • Guest Relations: Address and resolve guest complaints to ensure a positive experience.
  • Check-in/Check-out Procedures: Execute all check-in and check-out processes in accordance with hotel standards.
  • Financial Transactions: Follow established policies for payment processing, cash handling, and credit transactions.
  • Reporting: Compile, print, and distribute daily financial reports to relevant departments.
  • Additional Duties: Perform other tasks as assigned by management.
Essential Qualifications
  • At least one year of experience in hotel front desk operations.
  • Strong communication skills to effectively interact with guests, management, and team members.
  • Proficiency in computer systems is preferred.
  • Familiarity with local attractions and activities suitable for guests.

The Night Auditor is responsible for balancing daily revenue and expenses while delivering exceptional service to guests. This role requires excellent communication skills and the ability to respond effectively to guest needs, ensuring a memorable stay.