Night Auditor

3 weeks ago


Columbus, Ohio, United States Shaner Hotel Group Full time
Job Title: Night Auditor

Job Summary:
The Night Auditor is a vital member of our hotel team, responsible for ensuring the smooth operation of our front desk during the audit shift. This role requires excellent communication skills, attention to detail, and the ability to work independently. If you are a motivated and organized individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.

Requirements:
• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us:

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,

About the Team:

Shaner Hotels has an amazing opportunity at our 119-room Upper Arlington TownePlace Suites, located just minutes away from Ohio State University. Situated in Columbus, our guests are just steps away from enjoying all that Columbus has to offer, and you could be a part of that experience for our guests.
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