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Client Success Manager, Higher Education

2 months ago

Richmond, Virginia, United States EAB Full time
About the Role

We are seeking a highly skilled Account Manager to join our team at EAB. As an Account Manager, you will play a crucial role in driving productive partner interactions and ensuring the success of our partnership initiatives.

Key Responsibilities
  • Collaborate with Internal Teams: Work closely with our internal departments to support the development and execution of direct marketing campaigns, including creative content, audience selection, data intake and return, and campaign reporting/analysis.
  • Support Partner Communications: Prepare for and actively participate in partner communications, including email, Zoom meetings, and in-person meetings.
  • Guide Partners to Best Practices: Utilize your extensive knowledge of EAB's program and ecosystem marketing to guide partners to best practices.
  • Act as a Trusted Ally: Serve as a trusted ally to partners, serving as an extension of their Admission Office and primary point of contact for daily needs.
  • Understand Partner Goals: Understand partner goals and serve as the partner advocate, actively gathering and communicating partner feedback, needs, and campaign results to the account team.
  • Execute Administrative Tasks: Own and execute administrative tasks daily in support of client marketing campaigns, including coordinating and scheduling meetings.
Requirements
  • Bachelor's Degree: A bachelor's degree is required.
  • Relevant Professional Experience: 2+ years of relevant professional experience, such as supporting client relationships, serving in a customer service capacity, teaching, working in admissions, or operating in a nonprofit environment.
  • Proven Experience in Partner Engagement: Proven experience in partner engagement, account management, or customer success roles.
  • Excellent Communication Skills: Excellent communication skills, both written and verbal, with the ability to present ideas clearly and concisely.
  • Strong Interpersonal Skills: Strong interpersonal skills and the ability to build and maintain relationships with partners and internal stakeholders.
  • Detail-Oriented: Detail-oriented with superb organizational skills.
  • Proficient PC Skills: Proficient PC skills.
  • Willingness to Travel: Willingness to travel 15-20%.
Preferred Qualifications
  • Marketing, Advertising, Public Relations, or Business Administration Degree: A degree in marketing, advertising, public relations, business administration, or a related field is preferred.
  • Familiarity with Enrollment Management and Higher Education Industry: Familiarity with enrollment management and higher education industry, with undergraduate admissions experience preferred.
  • Experience with Client Relationship Management and/or Project Management: Experience with client relationship management and/or project management and related systems, especially Salesforce and Workfront.
  • Desire for Professional Growth: A desire for professional growth and upward mobility within a growing company.
  • Commitment to Diversity, Equity, and Inclusion: A commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise.