Customer Service Planner

3 weeks ago


Ridgeway, South Carolina, United States MEKRA Lang North America, LLC Full time
Job Description

MEKRA Lang North America, LLC is a leading manufacturer of rear view vision systems for commercial vehicles. This North American facility houses the primary engineering, research and design operations for the Western Hemisphere.

The Customer Service Planner will be responsible for communicating with customers to demonstrate excellent customer service and develop effective customer relationships. This includes managing consumer demand, providing manufacturing with an achievable production schedule to achieve 100% On-Time and In-Full shipments to customers.

Key Responsibilities:

  • Ensure customer orders are entered accurately and on-time in conformance to contractual due dates daily.
  • Manage customer relationships with a positive and friendly attitude.
  • Study and standardize procedures to improve efficiency of customer service planning department.
  • Complete new item number with customer item part cross reference set ups and pricing in SAP.
  • Maintain system accuracy for shipments and inventory.
  • Monitor past due orders and potential shipment disruptions for communication with customers.
  • Identify potential raw material shortages and escalate to responsible personnel for resolution.
  • Respond promptly to customer inquiries and provide production/shipping dates when requested.
  • Schedule outbound shipments within customer portals or expedited shipments.
  • Monitor customer scorecards for accuracy in regard to shipments.

Requirements:

Bachelor's degree in Business and/or a combination of education; and a minimum of 4 years of experience in manufacturing/industrial environments and/or a customer service and production planning environment with a knowledge of Supply Chain Management.

Strong computer skills are necessary and experience working in an ERP/MRP systems along with intermediate skills using Microsoft Office products.

Must be able to multitask and to work well under pressure.

Strong teamwork skills are required to foster and build cohesive teams.

Good verbal communications skills. Must communicate effectively throughout all levels of the organization, internally, externally.

Ability to learn and adapt to other specified software modules implemented in this area of the organization.

Experience in customer portals: PACCAR, Daimler, Tesla, Volvo, Rivian, Caterpillar (desirable)

SAP experience preferred.

APICS certification (desirable)

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


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