Customer Service Team Lead

3 weeks ago


Niles, Ohio, United States PNC Full time

Job Summary

As a Lead Teller at PNC, you will play a key role in delivering exceptional customer service and coaching tellers to achieve this goal. This position is based in a retail banking branch where you will supervise conversations to enable referral opportunities for PNC products.

Key Responsibilities

  • Coach and mentor tellers to deliver a unique customer experience.
  • Supervise conversations to identify banking opportunities and refer customers as appropriate.
  • Assist the Branch Manager in performance management and new hire selection processes.
  • Ensure teller and branch daily operations are completed efficiently and accurately.

Requirements

  • Accuracy and Attention to Detail
  • Addressing Customer Needs
  • Coaching Others
  • Digital Awareness
  • Effective Communications
  • Fraud Detection and Prevention
  • Managing Multiple Priorities
  • Matrix Management
  • Problem Solving
  • Understanding Customer Needs

PNC Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, and a robust wellness program with financial incentives.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at . We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.



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