Training Assistant

3 weeks ago


Rochester, New York, United States Heritage Christian Services Full time

Job Summary:


The Training Assistant provides support for Eleversity events, ensuring the smooth execution of online trainings and conferences. This part-time position involves supporting the trainer and students, upholding the mission, vision, and values of Heritage Christian Services, Inc.


Key Responsibilities:



  • Provide technical assistance to class participants regarding connection of speakers, microphone, video, name change, and navigating chat box to sign in
  • Assist with attendance tracking
  • Monitor class engagement to ensure trainees are following Innovation class protocols
  • Address any concerns in a dignified and confidential manner by following the Training Assistance protocol
  • Monitor chat box to ensure questions are being addressed; direct message trainer when necessary

Requirements:



  • Ability to learn and use Zoom video conferencing software
  • Excellent customer service skills
  • Proficient in Word, Excel, and Outlook
  • Ability to work independently
  • Professional appearance and demeanor
  • High School Diploma or equivalency

Our Commitment to Equity and Justice:


We believe that people are entitled to dignity, respect, equity, and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.


Job Location: US-NY-Rochester and surrounding areas


Category: Administrative



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