Experience Hosting Professional
2 weeks ago
We are seeking an Experience Hosting Professional to join our team at Smith Tower in Seattle. This is an exciting opportunity to work in a unique and historic location, providing exceptional guest experiences and ensuring seamless operations.
About the RoleThe Experience Hosting Professional will be responsible for creating a welcoming and fun environment, engaging with guests, and ensuring a seamless experience throughout their visit. This role requires strong communication skills, the ability to multitask, and a passion for delivering exceptional customer service.
Key Responsibilities- Engage with guests and create a welcoming environment
- Sell admission tickets, retail items, and special events
- Assist with table assignments and oversee guest control for ticketed events
- Provide information on tour capabilities, payment processes, and elevator operations
- Narrate Smith Tower's story and share its history and highlights with guests
- One year of experience in guest services and customer service in the hospitality and attractions industry
- Able to work varied shifts, including nights, weekends, and holidays
- Strong communication skills, including phone, email, and in-person interactions
- Proficient in Point of Sale Electronic Software and Smith Tower's Ticketing System FareHarbor
Columbia Hospitality offers a dynamic and inclusive work environment, with a focus on delivering exceptional guest experiences. We value accountability, creativity, enthusiasm, honesty, inclusion, and respect, and we are committed to providing opportunities for growth and development.
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