Web Hosting Support Supervisor Role
3 days ago
We are seeking a highly skilled Web Hosting Support Supervisor to join our team at Hostwinds. This role is based in Seattle and requires strong leadership skills, technical knowledge, and excellent communication abilities.
Responsibilities- Lead a team of support specialists in delivering exceptional customer service to our clients.
- Oversight of resolving hosting-related issues and addressing customer inquiries through various channels.
- Develop and maintain Service Level Agreements (SLAs), ensuring alignment with company policies.
- Select, prepare, develop, and manage the performance of direct reports and their associates.
- Previous experience in customer service or management roles.
- Strong analytical, critical thinking, and problem-solving abilities.
- Ability to navigate multiple computer programs in a fast-paced environment.
- Preferred experience in web hosting or web-related fields.
- A competitive salary range: $60,000 - $80,000 per year, depending on experience.
- Benefits package includes medical, vision, and dental coverage.
- 401K retirement plan available.
- Free parking at our Seattle office.
- Generous paid time off (PTO) and holiday pay.
Hostwinds is a Seattle-based hosting company founded in 2010. Our dedicated staff ensures that our clients feel respected, satisfied, and cared for at all times. We strive to provide high-quality hosting services at affordable prices, focusing on exceptional customer service.
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