IT Service Management Specialist

6 days ago


Greenville, North Carolina, United States Tata Consultancy Services Full time

We are seeking a highly skilled IT Service Management Specialist to join our team at Tata Consultancy Services. This role offers an exciting opportunity to work on the ServiceNow platform and drive process improvements in IT service management practices.


The successful candidate will be responsible for enabling governance of ITSM practices, ensuring they operate accurately based on defined procedures. They will also resolve technical end-user inquiries related to ITSM tools and practices, providing global solutions.


Key responsibilities include delivering leadership information to multiple audiences, troubleshooting control issues, and developing solutions to prevent recurrence. Additionally, the candidate will lead process improvement assessment activities, brainstorming discussions, and drive recommended solutions that increase stakeholder effectiveness.


The ideal candidate will partner with Audit (internal and external) to provide evidence on the effectiveness of ITSM practices, ensuring all controls accountabilities are met and driving remediation actions as needed. They will also develop and document ServiceNow development stories, user acceptance testing scripts, and post-implementation validation scripts.


Salary Range: $120,000 - $140,000 per annum



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