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Assistant Store Manager
2 months ago
We are seeking a highly skilled and experienced Retail Store Operations Leader to join our team at Country Club Store (Country Club & Southern). As an Assistant Store Manager, you will be responsible for leading the daily operations of the sales floor, ensuring excellent customer service, and driving business growth.
Key Responsibilities- Operations Management: Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Customer Service: Ensure Team Members deliver exceptional customer service to donors and customers, resolving issues promptly and professionally.
- Store Maintenance: Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Team Leadership: Lead, develop, and motivate a high-performing team, providing coaching, discipline, performance improvement plans, and annual reviews.
- Financial Management: Monitor and manage payroll costs and operating costs to ensure they are within budget.
- Inventory Control: Monitor product levels daily to achieve bottom-line sales budget against targets.
- Training and Development: Ensure Team Members are well-trained and fulfill their duties and responsibilities.
- Community Engagement: Partner with community businesses and organizations to promote Goodwill's mission and values.
- Education: High School Diploma, GED, or equivalent work experience.
- Experience: One year of work experience in Retail Management required, with a minimum of one year of customer service experience.
- Skills: Proficient in Microsoft Office Suite, with excellent communication and leadership skills.
We offer a comprehensive Total Rewards package, including medical, dental, vision, 401(k), and paid time off, as well as opportunities for professional growth and development.