Optometric Assistant

3 days ago

Rochester, New York, United States Visionworks Full time
Job Summary

The Clinical Specialist/Optometric Assistant plays a vital role in ensuring a great patient experience by preparing patients for onsite and/or remote examinations, completing pre-exam diagnostic tests, and explaining each step of the process.

Key Responsibilities
  • Complete patient registration, gather and submit pertinent patient information, including medical history and ocular health data into the Electronic Medical Record (EMR).
  • Assist onsite doctors with patient care and eye examinations, clearly explaining the preliminary testing process to patients, administering each preliminary test, and accurately documenting results in the EMR.
  • For patients with remote appointments, the Clinical Specialist will assist patients through the remote eye exam process, including pre-testing, specialty testing, and accurately documenting results in the EMR.
  • Initiate remote technician and remote doctor video conferencing, assist remote doctors and technicians to complete additional testing required for a remote exam.
  • Transition patients to retail associates, conveying the recommendations of the doctor to the retail associate.
  • Have a strong understanding of Medical Vision Plans (MVPs) and be able to articulate plan benefits to patients.
  • Preauthorize insurance in accordance with standard operating procedures.
  • Schedule appointments and manage exam books according to Company guidelines, including contacting no-shows and cancellations.
  • Maintain patient flow to allow for doctor effectiveness.
  • Answer patients' clinical questions in person and over the telephone, triage ocular emergencies, and schedule annual eye exams.
  • Maintain complete and accurate patient records according to Company standards.
  • Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
  • Place diagnostic contact lens orders for patients and stock, notify patients when their contact lenses are available for dispensing.
  • Have a working knowledge of contact lens brands and parameters, accurately pull contact lenses trials when requested by the doctor.
  • Ensure a clean and healthy environment for patients by maintaining doctor equipment and clinical supplies, and ensuring equipment is covered nightly.
Requirements
  • One (1) year of related experience.
  • Optical or Healthcare background preferred.
  • Medical office/business professionalism required.
  • HS diploma, GED, or equivalent related job experience.
  • Training provided.
Behavioral Characteristics
  • Patient advocate.
  • Excellent customer service skills.
  • Ability to initiate immediate interaction, coordination, and collaboration with patients and team members.
  • Very detail-oriented and well-organized.
  • Ability to communicate clearly and effectively with other associates and patients.
  • Work under stress with interruptions and deadlines.
  • Energetic and self-motivated.
  • Team player.
  • Excellent problem-solving ability.
  • Ability to multi-task.
  • Exhibit empathy in all interactions.
  • Ability to read, analyze, and interpret insurance forms.
  • Follow procedures and instructions.
  • Read English.
  • Operate and enter data into electronic software platforms efficiently and accurately.
Physical Demands/Work Environment
  • Work changing schedules to meet business demands, including travel between stores.
  • Work inside store location.
  • Use computers, electronics tablets, and pre-testing instruments effectively.
  • Reach above shoulder continuously.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is required to sit, stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.

The associate is occasionally required to stand, walk, and reach with hands and arms.

The associate must frequently lift and/or move up to 20 pounds.

The noise level in this location is moderate (use of computers, printers, and machines).

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