Operations Manager

2 weeks ago


Watertown, Massachusetts, United States ProCourier, Inc. Full time
Operations Lead Job Description

ProCourier, Inc. is seeking an experienced Operations Lead to oversee and coordinate the activities of our logistics team.

Key Responsibilities:

  • Supervise and manage a team of logistics workers to ensure efficient service delivery.
  • Train and evaluate employees to ensure they meet company standards.
  • Resolve escalated customer complaints in a timely and professional manner.
  • Develop and maintain a service package that meets project-based client requirements and expectations.
  • Recruit, train, and retain quality courier drivers to ensure high levels of customer satisfaction.
  • Respond to customer inquiries and concerns in a timely and courteous manner.

Requirements:

  • Previous experience in supervision and management, preferably in a logistics or transportation environment.
  • Ability to thrive in a fast-paced environment with multiple priorities and deadlines.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with customers and team members.
  • Strong leadership qualities, with the ability to motivate and inspire team members.
  • Proven problem-solving skills, with the ability to think critically and make sound decisions.

About ProCourier, Inc.

ProCourier, Inc. is a leading provider of same-day delivery services throughout the Northeastern United States. We offer both scheduled and on-demand services, and are committed to providing exceptional customer service and support.


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