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Field Service Technician

2 months ago

Fresno, California, United States Scantron Full time
Job Summary

We are seeking a skilled Field Service Technician to join our team at Scantron. As a Field Service Technician, you will be responsible for installing, troubleshooting, and repairing a wide range of hardware equipment, including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Key Responsibilities
  • Travel to customer locations to diagnose and repair hardware equipment.
  • Manage preventative maintenance schedules to ensure optimal equipment performance.
  • Assist other territories and technicians as needed, which may include travel to other metropolitan areas.
  • Take ownership of meeting customers' business needs and provide updates on status and completion information.
  • Manage parts inventory and submit required paperwork in a timely and efficient manner.
  • May be asked to train new technicians in an on-the-job manner.
Requirements
  • Two or more years of related experience and/or training.
  • Able to successfully attend training in Headquarters and/or outside schools to stay up-to-date on new technology and hardware product developments.
  • Valid and current state Driver's License.
  • Self-motivated and able to work effectively under minimal supervision.
  • Knowledge/Skills/Abilities:
    • Ability to diagnose equipment operational errors and product failures.
    • Must be able to problem solve, think analytically, and be attentive to detail.
    • Good verbal communication skills for interaction with customers.
  • Physical Demands:
    • Regularly required to stand, walk, sit, talk, write, and hear.
    • Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist, and turn.
    • Frequently lift and/or move up to 25 pounds.
    • Occasionally lift and/or move up to 50 pounds.
    • Must be able to meet all physical requirements up to eight hours per day.
  • Able to travel overnight 5-10%.
Preferred Qualifications
  • Associates degree (AA) or equivalent from two-year college or technical school preferred.
Equal Employment Opportunity

Scantron is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.