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Field Service Engineer

2 months ago

Santa Rosa, California, United States DeepNet Defunct Full time
Job Title: Field Service Engineer

DeepNet is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing top-notch onsite support to our clients, ensuring their technical needs are met with professionalism and expertise.

Key Responsibilities:
  • Provide onsite technical support to clients, including troubleshooting, repair, and maintenance of IT systems and equipment.
  • Conduct site surveys to identify client needs and develop solutions to meet those needs.
  • Collaborate with internal teams to ensure seamless delivery of services and support.
  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
  • Stay up-to-date with the latest technologies and industry trends to provide cutting-edge solutions to clients.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in a technical support role, preferably in a field service environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.
Preferred Qualifications:
  • CompTIA A+ or equivalent certification.
  • Experience with network infrastructure, server administration, and desktop support.
  • Knowledge of IT security best practices and compliance regulations.
  • Ability to work in a remote environment, with a strong emphasis on self-motivation and discipline.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

DeepNet is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our clients.