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IT Service Delivery Manager with ITIL Expertise

2 months ago

Bellevue, Washington, United States Smart IT Frame LLC Full time
Job Title: IT Service Delivery Manager

At Smart IT Frame LLC, we are seeking an experienced IT Service Delivery Manager to oversee the delivery of multi-cloud support services.

Key Responsibilities:

  • Coordinate efforts of multiple teams to ensure timely and high-quality response.
  • Ensure compliance with defined service level agreements (SLA) and Key performance indicators (KPI).
  • Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.

Requirements:

  • 10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
  • Strong multi-cloud (AWS and Azure) and operations management skills.
  • ITIL or similar certifications strongly preferred.
  • Excellent communication, research, analytical, and documentation skills.
  • Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.

About Us:

Smart IT Frame LLC is a leading provider of IT services, committed to delivering high-quality solutions to our clients.