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Room Service Server

1 month ago

West Palm Beach, Florida, United States Pyramid Global Hospitality Full time
About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Location Description

Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Overview

Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you.

Position Summary:

To work within the framework of the Room Service Department service team, practicing established standards and systems. Assembles orders, delivers and serves food and beverages to our guests in a personable, courteous and professional manner.

Responsibilities include:
  • Be thoroughly familiar with the menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets. Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about The Belgrove and its amenities.
  • Collects orders from the kitchen, ensuring they have been prepared correctly; and to promptly and efficiently deliver to the guest's room.
  • Assists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes the proper breakdown of trays and other items.
  • Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience. Consistently delivers courteous, professional service. Maintains high standards of cleanliness (personal appearance, equipment and facility) at all times.
  • Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
  • Attend all staff meetings and supplemental training sessions. Attends pre-meal meetings and is aware of daily soup, special, their method of preparation and if anything is not available from the kitchen or bar.
  • Must be extremely organized; able to expedite multiple orders completely and correctly. Works well with food and beverage teammates and support departments. Good communication essential. Relays guest complaints and comments to supervisor.
  • Must be motivated and a self-starter. Takes the initiative to identify and undertake projects during slow periods. Keeps the work area and equipment clean and organized at all times. Fulfills side duties as assigned by manager.
  • Ensures all equipment is functioning properly, reporting any problems to the manager immediately.
  • Performs any other duties as assigned by the F&B Manager.
Qualifications

The successful candidate must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
  • Able to work outdoors in inclement weather when necessary. Can carry loaded trays on slippery surfaces. Can handle hot plates and equipment.
  • Solid interpersonal and communication skills. Pleasant personality to effectively deal with guests, questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. Strong attention to detail is a must.
  • Has a sincere desire to provide the utmost in guest service.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
  • Must have at least (1) or more years of experience in Hospitality, with a combination of previous Food & Beverage in a Luxury environment preferred.
  • Must have flexible night and weekend availability to fulfill this role.
  • Requires a thorough knowledge of food and beverage service, as well as luxury core standards.
  • Require excellent communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must be able to lift 30lbs + on a regular and continuous basis.
  • Thorough knowledge of Dining service.
  • Ability to communicate effectively in the English language. A second language is desirable.