Client Success Liaison

9 hours ago


Wenatchee, Washington, United States Anovaworks PLLC Full time
Job Overview

AnovaWorks PLLC is seeking a skilled Client Success Liaison to build long-term relationships with potential and existing clients. This role will work closely with the marketing director and other members of the marketing department to provide exceptional client experiences.

Key Responsibilities

  • Support lead generation efforts and partner with Business Development to manage CRM and related software tools.
  • Upsell and work with existing clients to fully leverage all mobile screening services.
  • Assist with marketing efforts to internal clients and external leads.
  • Establish relationships with clients to ensure retention and overall satisfaction.
  • Manage new client onboarding processes to ensure clients know how to maximize services.
  • Design, refine, and manage value-added client communications.
  • Act as a liaison between AnovaWorks and the client, providing outstanding customer service and ensuring a high-quality client experience.
  • Review client complaints and concerns, seeking to improve the client experience.
  • Work with clients to troubleshoot and solve conflicts related to the value of AnovaWorks services.
  • Coordinate and manage health & wellness fairs for membership clients, twice per year.
  • Attend conferences to build relationships with future clients.
  • Capture, track, and analyze client data using AnovaWorks' patient communication system and other technologies.
  • Provide weekly reports to the marketing director regarding issues and solutions.

Requirements

  • High School Diploma or equivalent (required)
  • 2+ years of customer service, client relations experience, or equivalent (preferred)
  • Bilingual in Spanish (preferred)

Benefits

  • Medical, Dental & Vision
  • Flexible Spending Account (FSA)
  • 401(k) matching
  • Employee assistance program
  • Life insurance
  • Supplemental Insurance
  • Holiday pay
  • Paid Time Off
  • Continuing Medical Education

Salary Description

Starting at $21.50 per hour



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