National Field Support Specialist

5 hours ago


Town and Country, Missouri, United States Spectrum Full time
Job Overview

Spectrum is seeking a highly skilled National Field Support Specialist to join our Field Operations team. As a key member of our team, you will play a critical role in resolving customer issues and providing exceptional support to our Field Technicians.

As a National Field Support Specialist, you will use a range of computer programs and tools to troubleshoot and resolve customer issues. You will work closely with our Field Technicians to ensure that customers receive the best possible service and support.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Use computer programs and tools to troubleshoot and resolve customer issues
  • Work closely with Field Technicians to ensure seamless customer service
  • Develop and maintain knowledge of Spectrum's products and services
  • Stay up-to-date with industry trends and developments
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer savvy
  • Skills: Communication, dependability, multi-tasking, and customer service
  • Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy
What We Offer
  • Competitive pay and benefits package
  • Opportunities for career growth and advancement
  • Comprehensive training and development programs
  • Collaborative and dynamic work environment

Spectrum is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.



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