Team Leader
7 days ago
At MOD Super Fast Pizza, LLC, we're committed to creating a world that works for everyone. Our purpose is to make a positive impact on the lives of our employees and the communities we serve.
Job SummaryWe're seeking a highly skilled and motivated Team Leader to join our team. As a Team Leader, you'll play a key role in driving overall store operations and leading our Squad to deliver an exceptional MOD experience.
Key Responsibilities- Lead by example, embodying MOD values and behaviors, and demonstrating a service mindset through effective leadership.
- Be a role model of outstanding customer service, helping to create a fun and welcoming atmosphere for our customers.
- Coach Shift Captains to maintain high energy levels and create a positive on-shift experience.
- Demonstrate, train, and coach Squad members in all methods for accomplishing store tasks.
- Ensure all stations, products, and equipment are clean, well-maintained, and meet quality standards.
- Demonstrate knowledge of all Operational Standards and resources.
- Inform the General Manager of performance issues and listen to and resolve Squad member concerns in their absence.
- Manage cash handling functions for the shift.
- Embrace change and seek to learn and improve every day, committing to progress rather than perfection.
- Focus on finding solutions rather than dwelling on problems.
- Be generous with your time, showing patience and grace when answering questions and being of service to others.
- Show compassion, understanding, and willingness to support others without judgment.
- Play a proactive role in creating a safe environment for all customers and Squad members.
- Demonstrate and embody MOD culture and standards.
- Candidates must have a minimum of 6 months in a Shift Captain position (any exceptions require RD approval) or 1 year of supervisory experience in a retail store or restaurant, ideally in a customer-facing position.
- Experience successfully leading, coaching, training, and motivating front-line employees.
- Ability to think strategically and act tactically.
- Ability to stay calm and focused in busy restaurant operations.
- Belief in our purpose, acceptance of change, and a growth mindset.
- Must be at least 18 years old.
- Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date.
As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing, and pulling, and in general, handling or moving objects weighing up to 50 pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment, including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.
Working Conditions- High noise levels due to operations, customers, and overhead music.
- May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer.
- Varying schedule to include evenings, holidays, and extended hours as business dictates.
- Will work near moving or mechanical parts.
- Will work inside a walk-in refrigerator and freezer.
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