Identity Access Manager

4 days ago


New York, New York, United States Opal Services Full time

Opal Services is a pioneering company in the field of identity security. We are looking for a talented Support Engineer to join our team and help us deliver exceptional customer experiences.

Company Overview

We have raised over $32M from leading investors, including Greylock and Battery Ventures, and we're committed to building the next-generation identity security platform.

As a Support Engineer, you will be responsible for developing a comprehensive understanding of our identity platform and staying up-to-date with product features and industry best practices.

Responsibilities
  • Customer Enablement: Contribute to our public documentation, produce sample code, and engage in live troubleshooting with customers.
  • Process Optimization: Identify and drive automation opportunities in customer support workflows and lead change management initiatives to enhance operational efficiency and customer experience.
  • Cross-Functional Collaboration: Work seamlessly with technical account management, product, engineering, and sales teams to ensure holistic customer success and rapid issue resolution.

The successful candidate will have a strong background in cybersecurity SaaS businesses and experience in Identity and Access Management (IAM), DevOps, and enterprise IT solutions.



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