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Client Relations Specialist

2 months ago

Redding, California, United States Scott Schumacher - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
As a Client Relations Specialist within the Scott Schumacher - State Farm Agent team, you will play a crucial role in fostering exceptional client interactions that contribute to the success of our insurance agency. Your strong customer service abilities, meticulous attention to detail, and genuine desire to assist others will make you an invaluable asset. You will have the opportunity to advance your career while addressing client inquiries, collaborating with fellow team members, and proactively identifying the needs of the community we serve.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, which includes addressing questions related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-centric, needs-based assessment approach to inform clients about various insurance solutions.
  • Utilize effective communication skills to meet customer needs while supporting the growth of our agency.

REQUIRED QUALIFICATIONS:

  • Commitment to exceptional customer service.
  • Adept at connecting with clients, responding to their inquiries, and anticipating their requirements.
  • Strong communication skills to assist clients and collaborate with other team members.
  • Proactive approach to problem-solving.

OFFERED BENEFITS:

  • Competitive hourly wage with commission and bonus opportunities.
  • Potential for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience for career development.