Patient Access Representative Associate

2 weeks ago


Fridley, Minnesota, United States UnitedHealth Group Full time
Job Title: Patient Access Representative Associate

Job Summary:

We are seeking a highly organized and detail-oriented Patient Access Representative Associate to join our team. As a Patient Access Representative Associate, you will be responsible for greeting and welcoming patients, collecting demographic and financial data, and entering information into our electronic medical record system.

Key Responsibilities:

  • Greet and welcome patients in person
  • Collect demographic and insurance information
  • Check in and interview patients to complete appropriate paperwork
  • Direct patients to their appointment or procedure
  • May assist in scheduling add-on appointments
  • Document any issues and resolutions in electronic medical record
  • Resolve claim issues or registration errors on patient accounts
  • Verify insurance eligibility and benefits information for payers and interpret results
  • Obtain cost information and explain to patients as needed
  • Collect co-pay or deductibles and respond to questions regarding financial assistance programs
  • Screen and approve patients for financial assistance programs
  • Assist patients with application process for available financial assistance programs
  • Provide technical or functional direction for employees
  • Assist patients in completion of request for information forms and submit to appropriate department
  • Obtain signatures from patients as needed
  • May gather medical record information from all departments for collection
  • Provide customer service for inbound and outbound telephone calls
  • May mentor other staff as needed

Requirements:

  • 6+ months of customer service experience in an office/hospital setting
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work 20 hours per week, in shifts from 3:30pm – 12:00am, including occasional weekends as the business requires
  • Ability to attend 3 weeks of training within standard daytime hours upon hire
  • Must be 18 years of age or older

Preferred Qualifications:

  • Revenue Cycle experience
  • General office experience
  • Epic experience

Physical Demands:

  • Consistent walking, standing, bending, turning, etc
  • Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.


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