Patient Access Representative Associate
2 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Patient Access Representative Associate to join our team. As a Patient Access Representative Associate, you will be responsible for greeting and welcoming patients, collecting demographic and financial data, and entering information into our electronic medical record system.
Key Responsibilities:
- Greet and welcome patients in person
- Collect demographic and insurance information
- Check in and interview patients to complete appropriate paperwork
- Direct patients to their appointment or procedure
- May assist in scheduling add-on appointments
- Document any issues and resolutions in electronic medical record
- Resolve claim issues or registration errors on patient accounts
- Verify insurance eligibility and benefits information for payers and interpret results
- Obtain cost information and explain to patients as needed
- Collect co-pay or deductibles and respond to questions regarding financial assistance programs
- Screen and approve patients for financial assistance programs
- Assist patients with application process for available financial assistance programs
- Provide technical or functional direction for employees
- Assist patients in completion of request for information forms and submit to appropriate department
- Obtain signatures from patients as needed
- May gather medical record information from all departments for collection
- Provide customer service for inbound and outbound telephone calls
- May mentor other staff as needed
Requirements:
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work 20 hours per week, in shifts from 3:30pm – 12:00am, including occasional weekends as the business requires
- Ability to attend 3 weeks of training within standard daytime hours upon hire
- Must be 18 years of age or older
Preferred Qualifications:
- Revenue Cycle experience
- General office experience
- Epic experience
Physical Demands:
- Consistent walking, standing, bending, turning, etc
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
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