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Customer Service Supervisor

2 months ago

Reading, Pennsylvania, United States Rite Aid of Pennsylvania Inc Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Supervisor to join our team at Rite Aid of Pennsylvania Inc. As a key member of our store operations team, you will be responsible for providing exceptional customer service, supervising store associates, and contributing to the overall success of our store.

Key Responsibilities
  • Supervise and Train Store Associates: Provide guidance and support to store associates to ensure they are meeting customer service standards and performing their duties efficiently.
  • Manage Store Operations: Assist with daily store operations, including receiving and stocking merchandise, maintaining a clean and organized store environment, and ensuring accurate inventory levels.
  • Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide a positive shopping experience for all customers.
  • Lead by Example: Demonstrate a strong work ethic, a positive attitude, and a commitment to excellence in all aspects of your role.
  • Collaborate with Store Management: Work closely with store management to achieve sales goals, manage inventory, and implement store initiatives.
Requirements
  • High School Diploma or Equivalent: Required.
  • 1+ Year of Retail or Customer Service Experience: Preferred.
  • Strong Communication and Leadership Skills: Ability to effectively communicate with customers, associates, and management.
  • Ability to Work in a Fast-Paced Environment: Ability to multitask, prioritize tasks, and work in a fast-paced retail environment.
What We Offer
  • Competitive Pay and Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
  • Opportunities for Advancement: We are committed to promoting from within and providing opportunities for advancement for our top performers.
  • A Positive and Supportive Work Environment: We strive to create a positive and supportive work environment that fosters a culture of excellence and teamwork.