Case Manager

5 days ago

New York, New York, United States Lantern Community Services Full time
Job Title: Case Manager

Status: Full-time, Monday - Friday (hours may vary)

FLSA Classification: Non-Exempt

Job Location: Upper West Side, NY

Job Summary

Lantern Community Services is seeking a dynamic and engaging Case Manager to join our team. The ideal candidate will have experience working with formerly homeless, mentally ill single adults in a supportive housing environment.

Key Responsibilities
  • Provide integrated counseling and case management services to residents, promoting health and wellness, personal growth, and housing stability.
  • Collaborate with residents to develop client-centered, recovery-oriented service plans that identify short and long-term goals.
  • Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
  • Make referrals and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services.
  • Actively engage residents through regular apartment visits, community outings, and escorts to appointments as needed.
  • Develop safety plans for residents and work with the team to deescalate clients and collaboratively manage crisis as they arise.
  • Assist in the development and implementation of groups and programs that are appropriate for the residents' needs and foster an inclusive, respectful community.
  • Develop and maintain confidential records for each resident, documenting all relevant interventions and assessments, as well as correspondence with collateral services.
  • Collaborate with the Leasing and Compliance team to ensure housing stability.
  • Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
  • Participate in a robust training program that includes training in evidence-based models to ensure the highest level of service is provided to clients.
Requirements
  • BA/BS required, preferably in a related field such as social work, sociology, or psychology; Master's degree preferred.
  • One year of experience working with single adults impacted by poverty, chronic homelessness, mental illness, substance abuse, and/or medical issues required.
  • Ability to work independently as well as a member of an interdisciplinary team.
  • Highly organized and able to manage a diverse caseload of clients with diverse needs.
  • Able to work well under pressure, including in crisis situations, and be flexible with work schedule when necessary.
  • Track record of proactive, strength-based work with individuals and families.
  • Experience with ETO or other electronic case management systems.
  • Preferred: Experience working with evidence-based models, specifically Motivational Interviewing.
  • Preferred: Knowledge of a mental health, substance using, or chronically homeless population.
Work Environment

This job operates in a supportive housing site and works with a population who may suffer from mental illness, substance abuse, disability, HIV/AIDS, and/or other health issues.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally, the employee will have to lift and/or move up to 10 pounds.

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