Technical Support Specialist

2 weeks ago


Mount Joy, Pennsylvania, United States Nordstrom Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Nordstrom's Fulfillment Center in Elizabethtown, PA. As a key member of our Technical Support Services team, you will provide excellent service to Nordstrom employees by troubleshooting and resolving technical issues related to computer systems, hardware, and software.

Key Responsibilities
  • Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
  • Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
  • Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
  • Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
  • Perform maintenance activities to help prevent unexpected failures of technical equipment.
  • Involvement with meeting technology implementation efforts.
  • Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
  • Demonstrate understanding of Project Management best practices.
Requirements
  • A bachelor's degree in a related field or equivalent experience.
  • 2+ years' experience in a service management industry.
  • 3 years' tech support experience.
  • 3+ years' experience troubleshooting, testing, or repairing technical equipment.
  • Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers.
  • Excellent problem-solving skills and aptitude to learn quickly.
  • Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.
About Nordstrom

Nordstrom is a leading fashion retailer committed to delivering exceptional customer service and providing a positive work environment for our employees. We value diversity, equity, and inclusion and are committed to creating a culture where everyone feels welcome and valued.

Benefits

Nordstrom offers a comprehensive benefits package, including medical, vision, dental, retirement, and paid time away. We also offer life insurance, disability, merchandise discount, and EAP resources.



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