Shift Leader
4 weeks ago
Job Summary:
As a Shift Leader at Dunkin' Donuts, you will be responsible for coaching Crew Members to execute operational standards and deliver exceptional guest experiences. You will set goals, provide job assignments, and motivate others to achieve success.
Key Responsibilities:
- Talk employees into, through, and out of position on each shift, communicating responsibilities and providing feedback.
- Deploy team members to meet guests' needs and service standards throughout shift.
- Support training of Crew Members as directed by General Manager or Assistant Manager.
- Communicate goals and hold team members accountable for performance during shift.
- Hold guests as highest priority and role model exceptional guest service.
- Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
- Reinforce the use of systems, tools, and procedures throughout shift.
- Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
- Ensure restaurant standards and marketing initiatives are properly executed during shift.
- Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
- Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
- Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
- Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
- Must be able to fluently speak/read English.
- Math and writing skills.
- Restaurant, retail, or supervisory experience preferred.
- Guest Focus – anticipate and understand guests' needs and exceed their expectations.
- Passion for Results – set compelling targets and deliver on commitments.
- Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
- Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
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