Automotive Service Consultant

1 week ago


Tallahassee, United States Werner Hyundai Full time
Service Advisor Job Description

At Werner Hyundai, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support throughout the vehicle repair process.

Key Responsibilities:
  • Coordinate customer vehicles for servicing and ensure high levels of customer satisfaction.
  • Process repair orders, quotes, and invoices in a timely and accurate manner.
  • Provide exceptional customer support via phone and face-to-face interactions.
  • Qualify customer problems and log them for technicians to review.
  • Promote our range of vehicle parts and accessories.
  • Internal coordination of service work to adhere to commitments made to customers.
Requirements:
  • Prior experience as a service advisor or service writer is required.
  • Candidates must possess above-average phone and communication skills.
  • Must bring a positive, upbeat attitude to this role and be comfortable upselling clients on products and services.
  • Excellent follow-up and follow-through skills to ensure client satisfaction.
  • Ability to communicate technical information in non-technical terms to clients.
  • Ability to evolve and adapt to changing business needs.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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