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Nurse Manager
2 months ago
Duke Health is a leading healthcare provider committed to delivering exceptional patient care and advancing health through innovative research and education.
Job SummaryWe are seeking a highly skilled Nurse Manager to lead our Behavioral Health Operations team. As a key member of our clinical leadership team, you will be responsible for managing and coordinating patient care and personnel needs, planning and developing ambulatory healthcare services, and overseeing multi-specialty nursing services.
Key Responsibilities- Manage and coordinate patient care and personnel needs
- Plan, develop, implement, and evaluate ambulatory healthcare services and programs
- Oversee multi-specialty nursing services and ensure high-quality care delivery
- Perform other related duties incidental to the role, including managing the resolution clinic
- Handle various personnel actions such as hiring, orientation, performance appraisals, promotions, and scheduling
- Collaborate on the development, implementation, and expansion of learning opportunities and skill development for all staff
- Analyze, develop, and maintain an efficient nursing care delivery system to meet patient and family needs across the continuum
- Promote education for patients, their families, and the community; participate in direct patient care activities to role model or gather information
- Work with nursing colleagues to optimize resource utilization across departments
- Identify clinical operational needs; manage equipment and supplies, and ensure proper maintenance
- Assess the environment and make recommendations to ensure optimal patient comfort, safety, and regulatory compliance
- Collaborate with the Clinical Operations Director, Behavioral Health Service Line Director, and Medical Directors on fiscal requirements; make budgetary recommendations, including staffing and patient care materials
- Foster exemplary customer service and promote effective communication skills, including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution
- Develop and implement processes for ongoing quality improvement in clinic operations
- Document, implement, and monitor policies and procedures that reflect the behavioral health care site's mission and objectives
- Collaborate with the Behavioral Health Inpatient Unit manager on staffing needs
- Manage the clinic in the absence of the ED manager; be available on-call for emergencies involving the facility, staff, and patients
- Clinical Quality Management and Service Management skills
- Strong orientation, accountability, planning, prioritization, and time management
- Effective problem-solving and innovation
- Financial acumen
- Active listening and effective communication skills
- Ability to identify and recruit top talent
- Talent development and retention
- Team building, conflict prevention, and management
- Motivating and influencing staff; managing vision and purpose
- Working knowledge of regulatory requirements, including the North Carolina Nurse Practice Act
- Education: Bachelor's degree in Nursing required; Master's degree in Nursing strongly preferred
- Experience: Minimum of three years of nursing experience required; management experience preferred
- Combination of Emergency Department and Behavioral Health experience required
- Current or compact RN licensure in North Carolina required
- BLS certification required
- Crisis Prevention Institute Training must be obtained within three months of hire
