Sales and Support Specialist
3 days ago
Our top-performing Sales and Support Specialists are responsible for maximizing sales opportunities by effectively answering and handling inbound sales calls. They acquire new customers, solicit existing customers to sell additional products and services, and maintain a high level of customer satisfaction. If you're passionate about sales, customer service, and teamwork, we'd love to hear from you
Key Responsibilities
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all sales transactions
• Respond to inbound sales calls promptly and efficiently, utilizing sound telephone-based selling techniques
• Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers
• Identify and maximize upselling and cross-selling sales opportunities
• Develop a thorough understanding of competitors' pricing, packaging, and products to discuss side-by-side comparisons of Charters and competitors' products and services
• Promote and communicate current marketing campaigns and promotions
• Work with other departments, as necessary, to resolve customer issues
• Perform other duties as required
What You Need to Succeed
To excel in this role, you'll need to possess strong communication and interpersonal skills, ability to work variable hours, and proficiency in using computer applications and billing systems. A high school diploma or equivalent is required, and prior call center sales experience is preferred. As a SPECTRUM employee, you'll receive ongoing training and development opportunities to enhance your skills and advance your career. Our company values diversity and inclusion, and we're committed to providing equal opportunities for employment and advancement.
Bonus: Excellent Compensation Package
We offer a competitive hourly rate of $18.00, with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn up to $81,000, plus incentives. Our comprehensive pay and benefits package rewards employees for their contributions, supports all aspects of their well-being, and delivers real value.
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