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Hospitality and Conference Support Specialist

2 months ago

Raleigh, North Carolina, United States North Carolina Full time

Position Title: Event and Guest Services Coordinator

Location: North Carolina

Overview: The Event and Guest Services Coordinator plays a pivotal role in enhancing the experience of residents and visitors through effective logistical and administrative support. This position is integral to the operations of the Guest Services department, ensuring a seamless and welcoming environment for all.

Key Responsibilities:

  • Oversee the preparation of residential accommodations for incoming guests.
  • Conduct regular evaluations of living spaces to ensure readiness and comfort.
  • Collaborate with maintenance and housekeeping teams to uphold service standards.
  • Manage inventory of supplies and materials essential for guest services.
  • Respond promptly and courteously to guest inquiries and requests.
  • Facilitate the distribution of linens and other necessary supplies for events and guests.
  • Maintain clear communication with guests and event organizers.
  • Provide additional logistical and administrative assistance to the Guest Services team.
  • Coordinate logistics for isolation and quarantine housing as needed.

Additional Responsibilities:

This role requires the handling of sensitive information in compliance with relevant privacy regulations. The coordinator will also serve as a Campus Security Authority and a Responsible Employee, necessitating mandatory reporting of specific incidents.

Work Schedule: This position demands flexibility, including evening and weekend hours, to meet operational needs.

Qualifications:

A Bachelor's degree or equivalent experience is required. Candidates should possess strong attention to detail, the ability to work independently, and the capacity to manage multiple priorities in a dynamic environment. Physical requirements include the ability to navigate stairs and lift up to 25 pounds.

Preferred Experience:

Two or more years in the hospitality or related fields is preferred.

Equal Opportunity Statement: The organization is committed to equal opportunity and affirmative action, welcoming applicants from diverse backgrounds.