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Patient Care Specialist

1 month ago

Santa Fe, New Mexico, United States CHRISTUS Health Full time
Job Summary:

As a Patient Care Specialist in our Orthopedic Outpatient Procedures department, you will play a vital role in providing exceptional patient care and support. Your primary responsibility will be to greet patients in a warm and friendly tone, registering and interviewing them to obtain accurate demographic and financial information while scheduling appointments. You will also be responsible for returning messages, scheduling follow-up tests, referrals, and prior authorizations. Additionally, you will assist patients, nurses, and providers in patient care, performing vital signs and obtaining history of chief complaint for visits. You will also perform various Point of Care Testing and document results, ensuring quality control for each test completed.

Requirements:

Education:
High School Graduation or GED required. Successful completion of a nursing assistant, EMT, or medical assistant program of study. Two (2) years of employment at a licensed medical facility in the role of a Medical Assistant or Nursing Assistant may be applied in lieu of program of study

Certification/Licenses:
BLS issued through American Heart Association required. Will be expected to obtain certification as a medical assistant within one (1) year of hire.

Skills:
Outstanding Service Excellence skills to guarantee quality patient care and patient satisfaction
Knowledge and skills to obtain vital signs and PHI
Strong organizational skills; excellent verbal, written, and interpersonal communication skills required
Ability to work collaboratively with others; ability to work independently
Asserts initiative on performance improvement opportunities
Ability to navigate through computer software by use of a mouse, keyboard, or stylus and windows-based software.

Experience:
A minimum of one year medical experience that includes direct patient contact, preferred.

Nature of Supervision:

  • Responsible to:
Clinic Manager

Environment:
Requires knowledge of general safety standards to limit exposure to infectious disease. Daily contact with infectious diseases and body fluids.

  • Bloodborne pathogens:
C

Physical Requirements:
Bending, stooping, and lifting up to 35 lbs, reaching above head and below knee level. Utilization of proper body mechanics. Long periods of sitting at times. Keyboard usage with sound ergonomic principles. Must be flexible in work schedule.