Automotive Technical Support Specialist
3 days ago
As a Technical Support Specialist for Mindlance, you will play a critical role in providing technical assistance and direction to dealership service technicians regarding vehicle maintenance, service, or repair. Your expertise in the maintenance and repair of *** and Infiniti vehicles will be essential in ensuring that our customers receive the best possible service.
Key Responsibilities:
- Provide technical support to dealership service technicians via phone, email, or chat, providing them with technical information on the diagnosis and repair of customer vehicles.
- Collect and document technical information on new vehicle incidents requiring repairs, preparing reports for further investigation by engineering staff.
- Collaborate with other teams to complete reporting requirements and provide feedback on countermeasure procedures.
- Perform other related duties as necessary.
Requirements:
- Thorough knowledge of the maintenance and repair of *** and Infiniti vehicles.
- Well-versed in the use of technical service manuals and tools.
- Good interpersonal and communication skills.
- Three or more years of automotive experience, plus one or more years of directly related professional-level experience.
- Degree preferred, with equivalent related college or technical courses, seminars, and in-house classroom training.
- Certification as an ASE Master Technician or equivalent preferred.
- Knowledge of word processor, spreadsheet, and other PC applications to output routine products with similar, non-creative formats.
**No travel required.**
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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