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Records Management Sales Supervisor

2 months ago

Raleigh, North Carolina, United States Storr Office Environments Full time
Job Overview

Position: Records Sales Supervisor

Reports to: Director of Records Operations


Position Summary

The Records Sales Supervisor will act as the main sales representative and provide essential support to the Director of Records Operations. In this sales role, the Records Sales Supervisor will collaborate with the Storr Office Environments sales team and align with corporate goals to strategize, develop, and execute sales and marketing initiatives aimed at enhancing the revenue and profitability of the Records Management division.

Furthermore, in supporting the Director of Records Operations, the Records Sales Supervisor is tasked with helping to cultivate a high-quality service team that delivers accurate and cost-efficient services to our clients. This includes overseeing the daily operations of the records management department, offering training, ensuring proper equipment is available, and fostering a positive work atmosphere to build a knowledgeable and skilled team of Records Coordinators. Essential skills for this role encompass strong sales capabilities, organizational skills, supervisory experience, training proficiency, procedural documentation, quality assurance, and familiarity with spreadsheet and word processing applications. Exceptional verbal and written communication skills, along with outstanding organizational abilities, are required.

Key Responsibilities

  • Identify and develop new client relationships in records storage, confidential shredding, digital imaging, and data protection services.
  • Set monthly, quarterly, and annual revenue and profit targets in collaboration with the Director of Records Operations.
  • Assist with planning, staffing, budgeting, scheduling, and management of departmental functions as necessary.
  • Support team members in resolving customer inquiries promptly.
  • Contribute to the development of the group's strategic vision and direction.
  • Enhance departmental operating processes and procedures to ensure superior customer service.
  • Maintain and understand customer contracts and guidelines, keeping team members informed.
  • Build and nurture personal relationships with key clients.
  • Foster strong connections with Storr sales personnel and management.
  • Monitor key accounts and sales activities vital to team success.
  • Design, develop, and implement effective sales and marketing strategies for growth.

Performance Expectations

  • Collaborate effectively with other Storr departments and divisions.
  • Meet established revenue and profit objectives.
  • Exhibit a high level of energy, including working overtime as required to support clients and staff.
  • Gain the trust of the Storr sales team.
  • Identify target accounts and devise a plan to secure business.
  • Achieve annual sales targets set with the Director of Records Operations.

Qualifications

  • Bachelor's degree in Business Administration or a related field from an accredited institution, or equivalent experience.
  • Familiarity with records management principles.
  • Established professional connections.
  • Understanding of IT operations.
  • Knowledge of SOC 2 compliance standards.
  • Demonstrated organizational and follow-through capabilities.
  • Proven sales and targeted marketing experience.
  • Strong problem-solving and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Self-motivated, assertive, and confident.
  • Ability to thrive in a collaborative team environment.

Supervisory Role

Currently, there are no direct supervisory responsibilities, but the potential to manage and lead others will be essential, with the likelihood of direct reports in the future.

Language Proficiency

Ability to read, analyze, and interpret various business publications, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedural manuals. Proficient in effectively presenting information and addressing inquiries from groups of managers, clients, customers, and the general public.

Mathematical Competence

Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division in various units of measure, using whole numbers, fractions, and decimals. Capable of calculating rates, ratios, and percentages, as well as interpreting bar graphs.

Reasoning Skills

Ability to solve practical problems and navigate various concrete variables in situations with limited standardization. Capable of interpreting a variety of instructions presented in written, oral, diagrammatic, or scheduled formats. Proficient in defining problems, gathering data, establishing facts, and drawing valid conclusions. Ability to interpret a wide range of technical instructions and manage several abstract and concrete variables.

Licenses and Certifications

Valid North Carolina driver's license.

Career Advancement

Potential progression to the role of Director of Records Operations.