Museum Ambassador

Employment Opportunity at Penn State University

The Palmer Museum of Art at Penn State seeks highly skilled part-time Visitor Services Associates (VSAs) to provide exceptional customer service to museum visitors.

About the Job
We are seeking VSAs who can greet and check in visitors, share information about suggested donations, exhibitions, events/programs, and opportunities to get involved or learn more. A top priority for VSAs is sharing museum guidelines in a positive manner that invites visitors to understand their role in art protection. VSAs will also collect demographic information through visitor surveys and process credit card transactions for donations and program registrations.

About the Team
In partnership with Security staff and Visitor Service Volunteers, the VSAs participate as a team to provide an exceptional, visitor-centered museum experience for all. Our ideal candidates possess excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer service.

About the Role
This part-time position offers 5-20 hours per week, Wednesday through Sunday, approximately 11AM to 5PM, with extended hours until 8PM on Thursdays. Applicants must have consistent weekend availability and the ability to work at least some evenings for events and programs. The pay rate is $15 per hour.

Benefits
Penn State University is committed to diversity, equity, and inclusion. We value individual uniqueness and foster a culture of inclusion that supports both broad and specific diversity initiatives. This position requires successful completion of background checks in accordance with University policies. Employment at Penn State University provides access to comprehensive benefits, including medical, dental, and vision insurance, as well as retirement savings plans.

Requirements
To be considered for this role, applicants must have some customer service experience and the ability to welcome and communicate with a wide range of individuals of all ages and backgrounds. Experience offering customer service to patrons with disabilities; knowledge of Microsoft Office365, including SharePoint; and/or an interest in art and museums is a plus. Candidates speaking more than one language are encouraged to apply.

Additional Information
Museum hours may vary due to special events and programs. The College of Arts & Architecture is working to establish a culture of anti-racism and anti-oppression that embraces individual identities, fosters a culture of inclusion, and promotes equity through curricula, values, standards, ideals, policies, and practices.

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