Account Manager

5 days ago


Dallas, Texas, United States Empire Auto Parts, LLC Full time
Job Overview

Empire Auto Parts, LLC is seeking a highly motivated and results-driven Account Manager to join our team. As a key link between our company and our customer base of collision repair shops, you will play a crucial role in driving profitable revenue growth and ensuring our customers receive the right products and services when they need them.

Key Responsibilities
  • Develop and execute a contact strategy for assigned customers, incorporating phone, email, and face-to-face visits to build strong relationships and identify new business opportunities.
  • Monitor order activity from all assigned customers and take proactive steps to address any issues or concerns.
  • Communicate market information and trends to internal team members to inform business decisions and drive growth.
  • Document all customer interactions and sales activities in our ERP system to ensure accurate tracking and reporting.
  • Collaborate with the customer care team to resolve customer service issues and provide exceptional support.
  • Stay up-to-date on company information, including products, delivery schedules, and locations, to provide the most value to our customers.
  • Meet or exceed sales objectives within assigned regions and customer lists, while achieving an NPS of at least 60 and maintaining a return rate of less than 12%.
Requirements
  • High school diploma or equivalent.
  • Valid driver's license and clean driving record.
  • Strong work ethic, commitment, and proactive mindset.
  • Knowledge of and interest in automobiles, including parts and functionality, is desired.
  • Sales experience with smaller or startup companies is preferred.
  • Bilingual: English and Spanish.
What We Offer
  • Health, dental, and vision insurance.
  • Health Savings Account (HSA) with employer contribution.
  • Optional life insurance, long and short-term disability, critical illness, accident, and hospital insurance.
  • 401K retirement plan with employer match.
  • Paid training.
  • Paid time off.
  • Paid sick days.
  • Paid holidays, including one floating holiday (your birthday).
Travel Requirements

Up to 10% travel required, with extensive travel covering large territories, visiting collision repair shops, and auto body workshops.


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