Community Director, Multi-Family Properties and Operations Management
2 weeks ago
Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents.
Key Responsibilities:
- Full oversight of assigned property
- Supervise and provide training to community associates
- Evaluate associates performance, including the completion of annual performance reviews
- Counsel underperforming associates and provide constructive feedback to improve performance
- Create positive, welcoming, supportive environment for residents, visitors, and community associates
- Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
- Maintain knowledge and awareness of market conditions affecting leasing and operations
- Develop and execute effective marketing and advertising campaigns for apartment leasing
- Assist with development and implementation of resident services programming
- Maintain sound rent collection procedures, including following up with delinquent accounts
- Deliver rent deposits to bank and submit relevant documentation
- Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
- Maintain familiarity with all procedures and requirements for accounts payable
- Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
- Monitor landlord-tenant relations and mediate disputes when necessary
- Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
- Conduct walk-through and follow up for vendors work on site
- Inspect apartments for move in condition and turn over status
- Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
- Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed
Requirements:
- Ability to perform all functions of an Assistant Community Manager
- Strong leadership skills, communication skills, and decision-making abilities. Must be able to motivate portfolio and team members to accomplish company goals and expectations
- Requires the ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner
- Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity
- Sound understanding of progressive multi-family management and operations as it relates to management of assets, personnel management, office operations, budgeting and planning
- Must be able to provide excellent customer service and effectively and professionally communicate in e-mail, by phone, or in person during the course of the workday
- High degree of creativity, coupled with sound business judgment
- An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers. Performance oriented and highly motivated to produce results
- Computer literacy
- Excellent written and oral communication skills
- Work flexible schedule, including evenings and weekends
- Demonstrate strong written and oral communication skills
Preferred Qualifications:
- High School Diploma or Equivalent
- Property/ Community Manager state level license where required
- Minimum three (3) years property management experience preferred
- Proficiency in One Site preferred
- Computer literacy
- Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
- The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)
Additional Requirements:
- Travel independently for the purpose of conducting property business. Must have a government issued state ID, or valid driver's license if required by Management based on location/property or business needs
- Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
- Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
- Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property
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