Customer Service Representative, Carrier Relations, Road US

4 weeks ago


Phoenix, Arizona, United States DSV AS Full time
Job Summary

The Customer Service Specialist, Carrier Sales is an integral part of the DSV Road US team's freight brokerage operations. They assist with the building and development of relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.

Key Responsibilities
  • Develops carrier relationships in order to effectively support customers.
  • Maintains and grows relationships with carrier accounts.
  • Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
  • Has daily contact with carriers to determine availability while negotiating transportation rates.
  • Provides consistent and exceptional customer service levels to carriers and customers.
  • Researches new carriers within the market, generates leads, and develops new carrier relationships.
  • Makes cold and warm calls to current and potential clients to promote business growth and development.
  • Studies and understands seasonal market trends.
  • Handles dispatch operations with carriers and drivers.
  • Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.
Requirements

Education and/or Experience
  • High School diploma or GED.
  • 1 years' experience in a logistics, brokerage, or customer service field.
  • 1 years' experience in a similar role.
Skills
  • Proficient in Microsoft Word, Excel, Access, and PowerPoint.
  • Solid analytical experience in Excel required.
  • Experience with Transportation management software a plus.
  • English (reading, writing, verbal).
Work Environment

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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