Customer Service Representative

4 weeks ago

Phoenix, Arizona, United States USAA Full time
About the Role

USAA is seeking a highly skilled Business Insurance Advisor to join our team. As a Business Insurance Advisor, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile.

Key Responsibilities
  • Use a consultative approach to determine customer needs, build rapport, and provide solutions based on current products and service offerings.
  • Build and maintain relationships between members and non-members and insurance carriers, exercising technical knowledge effectively and communicating solutions.
  • Use understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.
  • Classify member's and/or non-members business and provide accurate risk management and risk mitigation solutions while using knowledge of B2B sales cycles for success.
  • Facilitate account reviews, by using the carrier renewal cycle, and understanding the members' and non-members' risk profile to provide consultative advice and appropriately address and mitigate the risk.
  • Research industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.
  • Use knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.
  • Partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).
  • Calculate Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.
  • Provide select account service for member's and non-member's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.
  • Facilitate initial acquisition of business owners, Affluent members, and non-members, by gaining an understanding of the members and non-members' risk profile by providing a concierge, white glove, single point of contact service level for members and non-members with complex accounts and unique needs.
  • May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 2 years of insurance sales and service experience and/or experience working in a commercial insurance, high value, or broker agency setting.
  • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.
  • High Net Worth/Private Client Experience and ability to handle sensitive information.
  • Excellent communication and customer service skills.
What We Offer

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51, $92,880.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

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