Disability Benefits Advocate

1 month ago


Brooklyn Park, Minnesota, United States Premier Disability Services Full time
Premier Disability Services, LLC is a leading provider of Social Security Disability advocacy services. We empower individuals to successfully obtain their disability benefits.

About the Role:

The Disability Benefits Advocate assists claimants in completing their Social Security Disability application by gathering necessary information about their disability and qualifications for benefits. This role requires patience, empathy, and excellent communication skills.

Responsibilities:

* Complete the online application for claimants
* Ask personal medical questions to gather necessary information
* Utilize multiple systems to complete the process, including website, internal, and order management systems
* Demonstrate empathy, compassion, and patience when interacting with claimants
* Maintain confidentiality of sensitive information
* Meet productivity and quality goals
* Use call management software to answer calls, adhere to schedules, and take breaks

Qualifications:

* Previous experience in a call center environment
* Customer service-oriented with demonstrated ability to show empathy
* Excellent written and verbal communication skills
* Ability to work in a fast-paced environment and meet productivity and quality standards
* Proficient working knowledge of Windows OS, Internet, and associated software
* Bilingual - English/Spanish a plus
* Minnesota applicants only, as this is an in-person onsite position

At Premier Disability Services, we value our team members and offer a supportive work environment. If you are passionate about helping others and have excellent communication skills, we encourage you to apply for this rewarding role.

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