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Transfer Center Specialist
2 months ago
The Transfer Center Specialist plays a vital role in the integrated healthcare team, working semi-independently under the direction of the Transfer Center nurse/nurse supervisor. This position is responsible for triaging calls, coordinating transfers, transportation, and dispatching Specialty Care Transport Unit (SCTU) units, as well as completing pre-registration and bed placement, and other aspects of transfer logistics.
Key Responsibilities:- Triage calls and coordinate transfers, transportation, and SCTU unit dispatch
- Complete pre-registration and bed placement, and other transfer logistics tasks
- Work with staff at client facilities to ensure timely access, appropriate bed assignment, and accurate patient information documentation
- Communicate effectively with nurses, physicians, and other healthcare professionals to facilitate patient transfers
- Coordinate complex ground and air transport logistics and internal response teams for transfers
- Ensure compliance with regulatory components, including EMTALA, Ethics and Compliance, quality initiatives, and HIPAA
- Support system, facility, and department goals and objectives, mission, vision, and values through appropriate use of interpersonal skills and job performance
- Participate in Quality Improvement processes to improve patient outcomes
- High school diploma/GED
- 2-3 years of experience in a healthcare office or hospital operations setting, and/or educational background
- Medical terminology gained by either college credits or experience in a healthcare setting
- Excellent verbal and written communication skills, organizational skills, and critical thinking skills
- Ability to work under tight time constraints and meet deadlines while working on a variety of projects under high demands
- Proficient technical ability to simultaneously manage multiple complex computer systems at a speed reflective of patient acuity needs
- Proficient with commonly used office software and equipment, including Microsoft applications, hospital EMR, and bed placement software
- Able to meet agent productivity standards as set by Transfer Center Leadership
- Bachelor's degree
- Expert level of Microsoft Office
- Ability to accurately type at least 40 wpm
- Medical/Dental/Vision plans
- 403(b)
- PTO
- Short & Long Term Disability
- Basic Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Discounts Through our Partners NJ Devils NJ Performing Arts Center Verizon And many more
