Technical Delivery Coordinator
23 hours ago
RMS Computer is seeking a highly organized and detail-oriented Technical Delivery Coordinator to join our Infrastructure Delivery Team. As a key member of our team, you will be responsible for coordinating Tunnel Closure and HCX migration changes across our global Virtual estate.
Key Responsibilities:
- Coordinate with application teams and technology teams on Green Zone windows for each change upcoming and coordinate CHG submission through full approval in ServiceNow system
- Review ServiceNow CHG requests to ensure accuracy and completeness and adherence to templates
- Coordinate ServiceNow changes with Operations and attend CAB meetings
- Complete necessary data entry into Excel to accurately represent current state of initiatives
- Escalate items to Lead IDM that require immediate attention quickly and efficiently to minimize impact
- Interact with Global, Cross Functional and Virtual teams
- Host weekly and ad hoc calls where required to engage correct teams
Requirements:
- 1-3 years' experience in banking operations, Operational process management, Change Management
- Good comprehension skills & be attentive to details
- Good communication skills
- Highly organized and able to manage hundreds of emails daily
- Advanced experience with Outlook, MS Teams and Excel
- ServiceNow modules: INC, CHG, Reporting
Desirable Skills:
- Advanced knowledge of Microsoft Office Applications (Excel, PowerPoint, Outlook)
- Good oral and written communication skills (Professional customer responses)
- Mastery of the English language, preventing miscommunication
- Attention to details, high level of accuracy and productivity
- Meticulous, with good initiative & independence, communication skills
Professional Attributes:
- Able to maintain good rapport with peers and supervisors
- Values attendance and punctuality
- Strictly observes deadlines and cut-off times
Personal Attributes:
- Good comprehension skills
- Has decision-making abilities
- Values integrity
- Organized and systematic
- Hardworking and patient
- Self-motivated and driven
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