Technical Delivery Coordinator

23 hours ago


Irving, Texas, United States RMS Computer Full time
Job Title: Technical Delivery Coordinator

RMS Computer is seeking a highly organized and detail-oriented Technical Delivery Coordinator to join our Infrastructure Delivery Team. As a key member of our team, you will be responsible for coordinating Tunnel Closure and HCX migration changes across our global Virtual estate.

Key Responsibilities:

  • Coordinate with application teams and technology teams on Green Zone windows for each change upcoming and coordinate CHG submission through full approval in ServiceNow system
  • Review ServiceNow CHG requests to ensure accuracy and completeness and adherence to templates
  • Coordinate ServiceNow changes with Operations and attend CAB meetings
  • Complete necessary data entry into Excel to accurately represent current state of initiatives
  • Escalate items to Lead IDM that require immediate attention quickly and efficiently to minimize impact
  • Interact with Global, Cross Functional and Virtual teams
  • Host weekly and ad hoc calls where required to engage correct teams

Requirements:

  • 1-3 years' experience in banking operations, Operational process management, Change Management
  • Good comprehension skills & be attentive to details
  • Good communication skills
  • Highly organized and able to manage hundreds of emails daily
  • Advanced experience with Outlook, MS Teams and Excel
  • ServiceNow modules: INC, CHG, Reporting

Desirable Skills:

  • Advanced knowledge of Microsoft Office Applications (Excel, PowerPoint, Outlook)
  • Good oral and written communication skills (Professional customer responses)
  • Mastery of the English language, preventing miscommunication
  • Attention to details, high level of accuracy and productivity
  • Meticulous, with good initiative & independence, communication skills

Professional Attributes:

  • Able to maintain good rapport with peers and supervisors
  • Values attendance and punctuality
  • Strictly observes deadlines and cut-off times

Personal Attributes:

  • Good comprehension skills
  • Has decision-making abilities
  • Values integrity
  • Organized and systematic
  • Hardworking and patient
  • Self-motivated and driven


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