Customer Service Representative

3 days ago


Oklahoma City, Oklahoma, United States Home Depot Full time
Job Overview
A Sales Associate at The Home Depot works with customers to understand their needs and provide assistance. This role requires learning about products, providing information to customers, and selling entire projects. Associates in this position will learn how to greet, qualify, recommend, and close every customer in their department, as well as handle basics in adjacent departments.

Sales Responsibilities
Sales Associates are responsible for maintaining the in-stock condition of assigned areas, ensuring they are clean, shop-able, and safe. Each associate is responsible for providing a safe working and shopping environment by following all safety policies and standards, completing specified safety training, immediately correcting hazards and unsafe conditions or reporting them to the Manager on Duty, and working safely to not endanger themselves, co-workers, vendors, or customers.

Work Environment
Sales Associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. The Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Career Advancement
The estimated salary for this position is around $40,000-$60,000 per year, depending on experience and location. With experience, Sales Associates can move into leadership roles such as Department Sales or Lead Generator, where they can oversee sales teams and drive sales growth. Additionally, experienced Sales Associates can move into specialized roles such as Pro Account Sales or Sales Specialist, where they can focus on specific product lines or industries.

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