Bilingual Customer Service Representative
4 weeks ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team in Houston, TX. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to resolve their inquiries and concerns.
Key Responsibilities:
- Answer customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding their policies and benefits
- Make policy changes and updates as necessary
- Upsell and cross-sell products and services to customers
- Meet or exceed performance metrics and productivity standards
Requirements:
- Excellent verbal and written communication skills in English and Spanish
- Ability to work in a fast-paced, high-volume call center environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Training and development programs to enhance your skills and knowledge
- A dynamic and supportive work environment
GEICO is an Equal Opportunity Employer:
We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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