Intake Coordinator
1 week ago
We are seeking a highly skilled and compassionate Intake Coordinator to join our team at VITAS Healthcare San Francisco Bay. As an Intake Coordinator, you will play a critical role in ensuring seamless patient access to our end-of-life care services.
Key Responsibilities- Process New Referrals: Effectively manage new referrals, prioritizing tasks to meet the needs of referral sources and patients.
- Collaborate with Admissions Team: Participate in daily check-in meetings to review staffing and scheduling needs, ensuring timely and efficient patient admissions.
- Provide Exceptional Customer Service: Deliver a concierge-level of service to patients, referral sources, and internal stakeholders, adhering to VITAS Call Center Quality Management standards.
- Support Admissions Goals: Contribute to the achievement of program goals by providing accurate and timely information, escalating matters as needed to ensure seamless patient admissions.
- Establish Strong Relationships: Foster effective relationships with internal and external stakeholders, ensuring open communication and collaboration to drive patient access and satisfaction.
- Manage Data Integrity: Accurately enter information into VITAS computer applications, maintaining data integrity and supporting business intelligence initiatives.
- Respond to Patient and Referral Source Inquiries: Provide accurate and timely responses to patient and referral source inquiries, ensuring clear communication and resolution of concerns.
- Coordinate Appointments: Schedule and confirm appointments with patients and referral sources, ensuring timely and efficient patient admissions.
- Escalate Matters as Needed: Collaborate with Admissions Manager to resolve complex issues and ensure seamless patient admissions.
- Participate in Ongoing Training and Development: Engage in ongoing training and development initiatives to stay current with changing healthcare regulations and best practices.
- Current CA LVN License: Possess a current California Licensed Vocational Nurse (LVN) license.
- Related Experience: Two or more years of experience in medical terminology and/or a call center environment.
- Ability to Work in a Fast-Paced Environment: Demonstrate the ability to work in a fast-paced, dynamic environment, prioritizing tasks and managing multiple responsibilities.
- Excellent Communication and Interpersonal Skills: Possess excellent communication and interpersonal skills, with the ability to effectively interact with patients, referral sources, and internal stakeholders.
- Working Knowledge of Computers and Software: Possess a working knowledge of computers, internet access, and the ability to navigate within automated systems and software packages.
- Ability to Type 45 WPM: Type a minimum of 45 words per minute.
- Prior Experience in Collaborative Leadership: Possess prior experience in working collaboratively with other functional leaders to drive action plans.
- Highly Organized and Able to Manage Multiple Responsibilities: Demonstrate the ability to manage multiple responsibilities and work on various assignments simultaneously.
- Model Positive Behaviors: Model positive behaviors that support the company's values, including integrity, valuing diversity, innovation, building relationships, customer focus, and teamwork.
- Ability to Communicate Effectively with Department Heads, Managers, Coworkers, and Vendors: Possess the ability to communicate effectively with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions.
- High School Diploma or Equivalent: Possess a high school diploma or basic education equivalency.
- Bilingual in Spanish/English: Possess bilingual skills in Spanish and English.
- Medical or Business Office Education or Training: Possess medical or business office education or training.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
EOE/AA M/F/DV
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Milpitas, California, United States VITAS Healthcare San Francisco Bay Full timeJob SummaryWe are seeking a highly skilled and compassionate Intake Coordinator to join our team at VITAS Healthcare San Francisco Bay. As an Intake Coordinator, you will play a critical role in ensuring seamless patient access to our end-of-life care services.Key ResponsibilitiesProcess New Referrals: Effectively manage new referrals, prioritizing tasks to...
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Milpitas, United States VITAS Healthcare San Francisco Bay Full timeJob DescriptionJob DescriptionDo you enjoy helping people access the care and support services they need? Intake Coordinators / Program Schedulers at VITAS Healthcare serve patients, our referral partners, and the admissions team with effective communication and speedy logistics to help improve access to hospice services. JOB DESCRIPTIONProcess new...
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Milpitas, United States VITAS Healthcare San Francisco Bay Full timeJob DescriptionJob DescriptionDo you enjoy helping people access the care and support services they need? Intake Coordinators / Program Schedulers at VITAS Healthcare serve patients, our referral partners, and the admissions team with effective communication and speedy logistics to help improve access to hospice services.This position will focus on weekends,...
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Milpitas, United States VITAS Healthcare San Francisco Bay Full timeJob DescriptionJob DescriptionDo you enjoy helping people access the care and support services they need? Intake Coordinators / Program Schedulers at VITAS Healthcare serve patients, our referral partners, and the admissions team with effective communication and speedy logistics to help improve access to hospice services.This position will focus on weekends,...
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