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Sales Associate

2 months ago

Cincinnati, Ohio, United States Hard Rock International Full time

Position Overview:
The Cashier plays a crucial role in managing financial transactions within the restaurant environment. This position is dedicated to providing swift and friendly service to all patrons.

Key Responsibilities:

  • Possess comprehensive knowledge of all menu offerings, including ingredients and potential allergens, as well as the beverage selection to effectively assist guests and respond to inquiries.
  • Maintain cleanliness and organization throughout the restaurant, ensuring that tables, seating areas, floors, walls, and overall ambiance are consistently inviting.
  • Keep the cashier station well-equipped with necessary supplies such as writing instruments, notepads, credit card processing forms, menus, and cash handling materials.
  • Execute guest transactions accurately, including sales processing, payment handling, and providing change, in accordance with established cash management protocols.
  • Answer incoming calls and take orders over the phone when required.
  • Foster positive and professional interactions with all team members.
  • Recognize and appreciate the contributions of co-workers, supervisors, and management.
  • Ensure a safe and healthy work atmosphere for both staff and guests.
  • Be well-informed about the facilities, services, operational hours, events, and amenities available to assist guests proactively.
  • Encourage guests to explore various property outlets.
  • Assist guests in navigating the property by providing clear directions or escorting them when feasible.
  • Address guest concerns following established procedures to ensure satisfaction.
  • Contribute to a positive workplace culture that empowers all employees to reach their full potential.
  • Actively listen to feedback from guests, colleagues, and management to identify strengths and areas for improvement.
  • Collaborate with team members to fulfill essential tasks that enhance service delivery.
  • Consistently greet all guests with a warm smile and friendly demeanor.
  • Understand and embody the mission, values, and unique culture of Hard Rock.
  • Take proactive steps to offer assistance throughout the establishment.
  • Uphold ethical standards to safeguard the Hard Rock brand.
  • Perform additional tasks as assigned by department leadership.
  • Communicate effectively with supervisors to ensure all responsibilities are met to the expected standards.
  • Maintain confidentiality regarding guest, employee, and company information.

Qualifications:

  • A minimum of one year of prior experience in a service-oriented role.

Additional Requirements:
Availability to work evenings, weekends, and holidays as necessary.