Customer Service Liaison

2 weeks ago


Shirley, New York, United States Jupiter Security Consultants Inc Full time
Job OverviewAt Jupiter Security Consultants Inc, we are seeking a highly skilled Customer Service Representative to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and are proficient in handling customer inquiries and issues with a high level of professionalism and attention to detail.Key Responsibilities
  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Utilize technology software to accurately record and update customer information, ensuring seamless communication and resolution of customer issues.
  • Develop and implement plans to resolve customer complaints and concerns, ensuring a high level of customer satisfaction.
  • Collaborate with internal teams to identify opportunities for process improvements and implement changes to enhance the customer experience.
  • Maintain accurate and detailed records of customer interactions, including incidents and resolutions.
Requirements
  • Strong verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
  • Proficiency in using technology software, including Windows 10 and workgroups/small office networks.
  • Excellent problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Ability to work a variety of shifts, including weekends, and be available to commute to the office location as required.


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