Hub Operations Assistant

5 days ago


Hazleton, Pennsylvania, United States West Marine Full time
Job Summary

Under general supervision, this position is responsible for assisting with all West Marine Pro Hub operations. The Hub Crew Member is responsible for understanding all operations of the Hub and being able to maintain Hub operations in the absence of the Hub manager.

Key Responsibilities
  • Coordinate order selection, order packing, and shipment
  • Provide Hub, Store, and/or Inventory Managers with timely information as needed
  • Load/unload van deliveries as directed, perform returns as per standards
Customer Experience

We are Boaters serving Boaters with a mission of More Water, Less Hassle. Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water. You will guide your team to ensure Customers leave with the right products to make that happen.

Duties and Responsibilities
  • Work with Hub Manager to prioritize, process, and deliver customer orders
  • Deliver excellent customer experience with every interaction
  • Execute pick, pack, and ship to meet SLAs (service level agreement) for product fulfillment
  • Utilize an efficient pattern and method for pulling product to optimize time
  • Use proper methods for pulling and moving product to shipping processing location
  • Process customer returns within SLAs
  • Ensure shipping station is neat, clean, and organized at all times
  • Properly replenish packing and shipping supplies daily
  • Identify and escalate any bottlenecks impeding fulfillment to Hub Manager
  • Assist PRO customers with in-store purchases and product selection
  • Assist with put backs and store restocking
  • Available to work a flexible schedule based on business needs, including nights, weekends, and some holidays
Requirements
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent sales and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to function well in a high-paced and at times stressful environment
Education and Experience

High school diploma or equivalent

Physical Requirements
  • Must be able to lift up to 50 pounds at times
  • Ability to be mobile on the sales floor for extended periods of time


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