Luxury Gaming Ambassador

3 days ago


Lincoln City, Oregon, United States Chinook Winds Casino Resort Hotel Full time
Job Title:
Luxury Gaming Ambassador

As a Luxury Gaming Ambassador at Chinook Winds Casino Resort Hotel, you will play a crucial role in delivering exceptional guest service and creating unforgettable experiences for our patrons. Your primary responsibility will be to maintain the Elite Room area in a clean and organized manner, ensuring it is properly stocked and equipped for guests.

Key Responsibilities:
  • Ensure seamless interactions with guests via phone, email, and text messages to increase trip frequency and encourage repeat visits.
  • Access the player tracking system to edit information as necessary and query the database for marketing and gaming insights.
  • Maintain accurate records of communications and preferences in the Host CRM to provide personalized experiences for each guest.
Requirements:
  • Must be 21 years or older
  • Competency statements: Communication Skills, Customer Oriented, Decision Making, Detail Oriented, Interpersonal, Project Management, Accuracy
  • High School Diploma or G.E.D.
  • One year experience in Gaming or Hospitality in a high-volume guest service area
  • Six months experience in Player's Club or other equivalent experience required
  • Proficient in Microsoft Office Applications (Word, Excel, Outlook)
  • Certificates & Licenses: valid Oregon Driver's License, Siletz Tribal Gaming License, OR Food Handlers Permit, CWCR VIP Card
Salary:

$45,000 - $60,000 per annum, depending on experience

Work Environment:

This role requires working in a fast-paced environment with moderate to loud noise levels, subject to smoke and associated effects.



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